Help – frequently asked questions
What is my WebUntis username?
It is not your email address. It is the name you use to log in to WebUntis – usually all first names joined by hyphens, a dot, then the surname, for example Max-Maria.Mueller-Schmidt. You can find it in WebUntis under “Personal Settings”.
Why do you need my password?
Because WebUntis offers no other way to read your timetable. It is stored encrypted and used only for that. If you would rather not: the timetable download works without a subscription and stores nothing.
I have had no email for days – is something broken?
Probably not. We check roughly every two hours but only send an email when something has actually changed. Quiet weeks are normal. To be sure, request a test email under “Change settings”.
An alert mentions a subject my child does not take.
Many schools run several courses with the same subject name in parallel, for example two sports groups. We cannot tell which one your child is in. When in doubt, check directly in WebUntis.